Frequently Asked Questions
Is the hostel within Tayrona Park?
No. We are in a very close area, to be a little more exact, we are 15 minutes from the main entrance of the park called Zaino. Where from the hostel you can get on a motorcycle taxi that
How do I get to the hostel from Santa Marta?
You have several options: 1. You can book with us a private transport that from anywhere within the city of Santa Marta for 130,000 COP per trip (maximum 4 people) and after 5:00pm it is 150,000 COP, you must send us the day before your arrival the collection data, place, time and cellphone number to communicate with you. 2. You must arrive at the public market in Santa Marta, and there ask for the Coostransoriente buses that come to Tayrona, these have a cost of 8,000 COP per person and take more or less than 1 hour to an hour and a half to reach the entrance from the hostel road. When you are at the entrance to the road, you can take a motorcycle taxi that costs 4,000 COP or you can walk for about 25 minutes to get to the hostel.
Do you sell tickets for Tayrona Park?
No. We do not sell park tickets, you can get them directly at the park entrance box office, or on the website of National Parks of Colombia
How do I get to the hostel from the Santa Marta airport?
You can book with us private transport that costs you 130,000 COP per trip (maximum 4 people) and after 5:00 pm it is 150,000 COP you must send us the day before your arrival the collection information, landing time, flight number, airline name, and a cell phone number to contact you.
You must arrive at the public market in Santa Marta, and there ask for the Coostransoriente buses that come to Tayrona, these have a cost of 8,000 COP per person and take more or less than 1 hour to an hour and a half to reach the entrance from the hostel road. When you are at the entrance to the road, you can take a motorcycle taxi that costs 4,000 COP or you can walk for about 25 minutes to get to the hostel.
How do I get to Costeño from Barranquilla and Cartagena?
You can take a bus from the Barranquilla terminal to take you to the Santa Marta terminal. From the Santa Marta terminal, we can send you a private transport that has a cost of 130,000 COP, between 7 am and 4 pm, outside these hours the cost of private transportation is 150,000 COP.
How do I get to Costeño from Palomino?
Palomino is about 1 hour from Costeño Beach. You can take a direct motorcycle taxi from Palomino for more or less than 30,000 COP or you can take the Cootransoriente public bus that costs 8,000 COP to the entrance of the Costeño Beach road. There you can take a motorcycle taxi for 4,000COP to the hostel or you can walk for about an average of 25 minutes to get to the hostel.
Is Costeño Beach in Palomino?
No. We are located between two towns called Mendihuaca and Guachaca. We were located 1 hour from the city of Santa Marta and 1 hour from the town of Palomino.
When I book directly through the website, do they discount money from my credit card?
Do you receive card payment?
Yes. We have a dataphone for your bar, restaurant and room payments. For the rest of activities, you must bring cash.
Can you book with a debit card?
No, our reservation system works only with credit cards.
If I don't have a credit card, how can I make my reservation?
By not making a charge to the credit card when you make your reservation, you can use a credit card in the name of a person other than the name of the reservation without any problem.
How do I modify or cancel a reservation?
Only the person who owns the reservation can modify or cancel it. The person who owns the reservation must send an email to email@example.com with the reservation number. Free cancellations can be requested up to two days before the arrival date of the reservation.
Why don't they answer the cell number they have on the page?
We are in an area far from the city and electricity is very bad in this sector, so when there is no electricity we do not have a cell phone signal either. This signal is also intermittent, it comes and goes several times a day, so the best way to communicate with us is through What’s app messages and email